Useful information

All you need to know before your holiday

What is included in the room price; where can you park; can you bring your dog into the Niedermair Nature Retreat? We will answer all the important questions about your stay here. If anything is still not clear, you are welcome to contact us at any time by e-mail or phone. We look forward to meeting you!

Information about prices

Our prices are per person per day and will vary depending on the booking period and availability. Prices include our gourmet half-board, VAT and the Südtirol Guest Pass.

Check-in

The room you have booked will be available from 3 p.m. on your day of arrival. Please notify us by phone if you will be arriving after 6 p.m.

Check-out

We would request that you vacate your room by 11 a.m. on the day of your departure.

Discounts for children

We offer the following discounts for children sharing their parents’ room or apartment with two full-paying adults:

  • From 0 to 3 years of age: 90%

  • From 4 to 7 years of age: 70%

  • From 8 to 11 years of age: 50%

  • From 12 years of age and older: 30%

Short stays

Surcharge for stays of less than three days: we charge a surcharge of 10% per person on the room rate.

Long-term stays

For long-term stays of 21 days or more: we are pleased to offer a 5% discount.

Non-smokers

As a nature and activity hotel, please note that we do not allow smoking in any of our rooms or apartments. We also operate a smoke-free restaurant. You may however smoke on the panoramic terrace or on the room balconies in the main building. Smoking is not allowed on the balconies in the new building. These rules also apply to e-cigarettes.

Local tax

A local tax of €3.10 per person per day is charged separately. Children under 14 years of age of age are exempt from this tax: its purpose is the enhancement and maintenance of the holiday resort and its hiking trails.

Car park

One garage or outdoor parking space is included per room or apartment. We cannot make reservations for specific parking spaces.

Cancellation insurance

We recommend taking out holiday cancellation insurance. You are welcome to take out such insurance directly with us to cover all cancellation costs in the event of illness, accident or death of an individual traveller. This will cover other family members or relatives: more information can be found here.

Reservation conditions

We ask for a deposit to confirm the booking and make a binding room reservation: this is either 20% of the cost of the stay, or credit card details to be provided as a guarantee. The deposit cannot be returned in the event of cancellation.

Cancellation policy

Cancellation is an annoying and unfortunate occurrence for all of us. It is a pity if guests do not turn up and their rooms remain empty even though others would have liked to take them.

Our cancellation policy is as follows:

  • Up to 2 months before arrival – free cancellation possible.

  • Up to 1 month before arrival – 30% of the agreed price will be charged.

  • Up to 15 days before arrival – 50% of the agreed price will be charged.

  • Less than 15 days before arrival – 80% of the agreed price will be charged.

  • In the event of a no-show, late arrival or early departure, 100% of the agreed price will be charged.


If a deposit has already been paid as confirmation, it will be reimbursed in the form of a credit note after taking into account the cancellation conditions. We do not offer refunds.

Südtirol Guest Pass

The Südtirol Guest Pass is included in the room price and offers free use of all public transport in South Tyrol and free travel on selected cable cars and lifts in South Tyrol.

Bed and breakfast

The sum of €20.00 per person per day will be deducted from the half-board price for bed and breakfast bookings.

Room only (apartments only)

The sum of €30.00 per person per day will be deducted from the half-board price for bed-only bookings.

Pets

You are welcome to bring your dog with you into the “Nature” and “Garden” rooms and suites. Please note however that, out of consideration for those with animal hair allergies, pets are not allowed in the “Alpine” rooms or apartments. Furthermore, pets may not enter the dining rooms, wellness area or the sunbathing lawn. We charge €20.00 per day for dogs (food not provided).